Trade Terms
The conditions of a trade account with Outdoor Living (NW) Ltd. These sit alongside our full terms and conditions and apply to every approved partner.
1. Who we supply
Trade accounts are for established retailers. We may ask for a company number, VAT number or evidence of trading before approving an account, and we may decline an application without giving a reason.
2. Where you may sell — please read this one
Partners sell our ranges on their own website only. Listing our products on Amazon, eBay, The Range, B&Q, OnBuy, Wayfair or any other marketplace is not permitted.
We are not being awkward. We sell on those marketplaces ourselves, and when a partner lists the same SKUs there the two of us end up bidding each other down on the same listing. You lose the margin you joined for, and we lose the channel. It is the one condition we will close an account over.
3. Pricing
You may sell at or above our stated retail price. Trade prices are confidential to your account and must not be published, shared or passed to a third party.
4. The customer is yours
Your customer contracts with you, not with us. You take payment, you handle the sale, and you are the retailer for the purposes of consumer law. We supply you and deliver on your behalf; we do not market to your customers or use their details for anything other than completing the delivery.
5. Orders and payment
Orders are paid before despatch unless credit terms have been agreed in writing. Where credit terms are in place, orders that would take the account past its limit are held rather than despatched. Title to the goods passes on payment in full.
6. Delivery
We deliver within 2–3 working days to mainland UK, included in the trade price. Northern Ireland and some remote parts of Scotland carry a £20 surcharge. Lead times are a target, not a guarantee, and we are not liable for a delay caused by the carrier, the weather or an address that cannot be accessed.
7. Returns, faults and warranty
14 days for a change of mind; faults are not limited to that window. Products carry a 12 month warranty from delivery against manufacturing defects. Ex-display and excess stock lines, where marked, are sold as seen. Full detail is on our returns and after-sales page.
8. Stock and product data
Stock figures in the feed are live but not a reservation — stock is allocated when an order is placed, not when it is listed. Product data, images and copy are provided for use in selling our products and remain ours; please do not pass them on to anyone else.
9. Ending the account
Either of us can close the account at any time. If we close yours, we will still fulfil and support any order already placed and paid for.
10. Who you are dealing with
Outdoor Living (NW) Ltd, Unit 9-15 Brindley Road, St Helens, WA9 4HY. Company number 10192461. VAT number GB244051636. These terms are governed by the law of England and Wales.